KURNIASARI, R. N. P.; RAMADHANI, M.; AMANDA, K. P.; FATHONI, F.; IBRAHIM, A. Multi-Source Sentiment Analysis of Shopee Tokopedia Using Hybrid Machine Learning for Customer Relationship Management Optimization. MALCOM: Indonesian Journal of Machine Learning and Computer Science, v. 6, n. 3, p. 1086-1094, 21 Jun. 2026.