Analisis Metode Carter Terhadap Efektivitas Pelayanan pada PT. Bank Syariah Indonesia Tbk Paska Merger

Authors

  • Tri Mayang Sari Politeknik Negeri Semarang
  • Moch. Abdul Kodir Politeknik Negeri Semarang
  • R. Gunawan Setianegara Politeknik Negeri Semarang

DOI:

https://doi.org/10.57152/ijbem.v3i2.886

Keywords:

Berwujud, Efektivitas Pelayanan, Empati, Jaminan, Keandalan, Kepatuhan, Merger, Responsif

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh secara simultan dan parsial antara variabel compliance, assurance, reliability, tangible, emphaty, dan responsiveness terhadap eketivitas pelayanan PT Bank Syariah Indonesia paska merger. Penelitian ini menggunakan metode kuantitatif, data berasal dari nasabah PT Bank Syariah Indonesia dengan jumlah responden 100. Data diolah menggunakan metode analisis regresi linier berganda, yang meliputi uji asumsi klasik dan uji hipotesis dengan uji F, uji t dan uji determinasi. Hasil penelitian membuktikan bahwa variabel compliance, assurance, reliability, tangible, emphaty, dan responsiveness berpengaruh signifikan terhadap variabel efektivitas pelayanan secara simultan dan parsial. Kontribusi variabel compliance, assurance, reliability, tangible, emphaty, dan responsiveness dalam menjelaskan variabel efektivitas pelayanan sebesar 86,5% sedangkan sisanya sebesar 13,5% dipengaruhi oleh variabel lainnya yang tidak dibahas dalam penelitian

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Published

2024-06-10

How to Cite

Sari, T. M., Kodir, M. A., & Setianegara, R. G. (2024). Analisis Metode Carter Terhadap Efektivitas Pelayanan pada PT. Bank Syariah Indonesia Tbk Paska Merger. Indonesian Journal of Business Economics and Management, 3(2), 53-58. https://doi.org/10.57152/ijbem.v3i2.886

Issue

Vol. 3 No. 2: IJBEM Juni 2024

Section

Articles

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Copyright (c) 2024 Tri Mayang Sari, Moch. Abdul Kodir, R. Gunawan Setianegara

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